Product Returns & Exchanges

FunZoneGifts.com has an unconditional 100% customer satisfaction guarantee on all orders. We encourage you to reach out to us at customerservice@funzonegifts.com if you have any questions before buying a product.

Due to the nature of the products and for health and safety reasons, we are unable to offer a refund on ALL items.

We highly recommend checking your products as soon as they are delivered. In the event your item is defective due to a manufacture defect, we will replace your item free of charge and ship your replacement right away as long as it is within 7 business days of receiving the item and the original item is in the original packaging. Items returned without original packaging will not be processed for replacement.

To return a defective item, please contact us at customerservice@funzonegifts.com and please be sure to include your name, order number, and the item that is defective. If you have any questions about returning an item please contact our experienced customer assistance department at customerservice@funzonegifts.com.

PLEASE NOTE: We CANNOT accept items that have been opened, or used for refund. Used and opened items can be replaced with the same or like item. If your packaging shows signs of defect or damage, please do not open the item. Simply contact customer service for a RMA (Returned Merchandise Authorization) form. In most cases your replacement item will be on it’s way to you before we receive your return.

Please allow up to 2 weeks for us to receive and process your return.

You may contact us at any time to check on the progress of your return.